{"id":9,"date":"2022-07-17T11:43:13","date_gmt":"2022-07-17T11:43:13","guid":{"rendered":"https:\/\/ebramus.com\/?page_id=9"},"modified":"2025-05-19T16:04:06","modified_gmt":"2025-05-19T20:04:06","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/www.ebramus.com\/fr\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Overview<\/h3>\n

<\/p>\n

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can\u2019t offer you a refund or exchange.<\/p>\n

<\/p>\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n

<\/p>\n

Several types of auto parts are exempt from being returned including FINAL SALE Parts.<\/p>\n

To complete your return, we require a receipt or proof of purchase.<\/p>\n

<\/p>\n

There are certain situations where only partial refunds are granted:<\/p>\n

<\/p>\n

    \n
  • Any item not in its original condition or is damaged.<\/li>\n
  • Any item which contains missing parts for reasons not due to our error.<\/li>\n<\/ul>\n

    <\/p>\n

    Refunds<\/h2>\n

    <\/p>\n

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n

    <\/p>\n

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n

    <\/p>\n

    Late or missing refunds<\/b><\/p>\n

    <\/p>\n

    If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n

    <\/p>\n

    Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n

    <\/p>\n

    Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n

    <\/p>\n

    If you\u2019ve done all of this and you still have not received your refund yet, please contact us at\u00a0Info@ebramus.com<\/p>\n

    <\/p>\n

    Sale items<\/b><\/p>\n

    <\/p>\n

    Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n

    <\/p>\n

    Exchanges<\/h2>\n

    <\/p>\n

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@ebramus.com and send your item to: 2707 Avenue Charland, Montreal, QC H1Z1C8.<\/p>\n

    <\/p>\n

    Shipping returns<\/h2>\n

    <\/p>\n

    To return your product, you should mail your product to: 2707 Avenue Charland, Montreal, QC H1Z1C8.<\/p>\n

    <\/p>\n

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n

    <\/p>\n

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n

    <\/p>\n

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n

    <\/p>\n

    Need help?<\/h2>\n

    <\/p>\n

    Contact us at Info@ebramus.com for questions related to refunds and returns<\/p>\n

    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Overview Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can\u2019t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/PdUUpV-9","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ebramus.com\/fr\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ebramus.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ebramus.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ebramus.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ebramus.com\/fr\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":22,"href":"https:\/\/www.ebramus.com\/fr\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":9160,"href":"https:\/\/www.ebramus.com\/fr\/wp-json\/wp\/v2\/pages\/9\/revisions\/9160"}],"wp:attachment":[{"href":"https:\/\/www.ebramus.com\/fr\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}